The challenge
What needed to change
Dispatchers, drivers, and customers worked from different status information, causing avoidable support calls and weak visibility into delays.
A real-time delivery platform with GPS integration, predictive ETAs, exception visibility, and automated notifications.
The challenge
Dispatchers, drivers, and customers worked from different status information, causing avoidable support calls and weak visibility into delays.
The solution
We delivered a Flutter driver app and connected backend that streams GPS events, predicts arrival times, surfaces route exceptions, and automatically sends milestone notifications to customers.
Delivery highlights
Business impact
The implementation focused on measurable improvement and an operating model the client could continue to evolve.
Gave operations one real-time view of active deliveries
Reduced manual updates and inbound support demand
Improved customer confidence with proactive communication
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